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Phishing: Private individual, Switzerland 2025

A woman sold goods on Tutti; the fraudsters had her send them to addresses of non-existent or deceased persons and asked her to activate the Twint function «receive money» via a link, which does not exist.

  • Incident · 12.2025 · Switzerland
  • Evidence: one media report
  • Phishing
  • Account takeover
  • Fraud

As of

On this page
  1. What happened
  2. Who would have paid?
  3. Lessons
  4. Sources
  5. Similar cases

What happened

Within half an hour, unknown persons emptied her account; almost 5000 francs were missing. The perpetrators then made purchases on credit, and the woman was to be held liable for a mobile phone she never ordered.

Affected
Private individual (anonymous)
Industry
Private individual
Loss
almost 5000 francs plus a claim for a mobile phone never ordered
Business interruption
unknown
Ransom demanded / paid
unknown / unknown
Data affected
unknown
Bankruptcy
no
Entry point
Link to the supposed Twint function «receive money» (sale on Tutti)

What would cyber insurance have paid?

That depends on the terms. Whether those affected were insured: unknown.

  • Misuse of card, Twint, e-banking

    Strangers pay with your money

    Mostly limited 25 of 29 private products cover it fully, as an add-on or with limits.

  • Online sale

    Shipped, but never paid

    Mostly no information 10 of 29 private products cover it fully, as an add-on or with limits.

  • Hacked accounts

    Social media, email or shop taken over

    Mostly no information 14 of 29 private products cover it fully, as an add-on or with limits.

  • Identity theft

    Orders and accounts in your name

    Mostly limited 22 of 29 private products cover it fully, as an add-on or with limits.

Overview based on public policy terms, as of 06.11.2026. Only your policy and its general terms and conditions (GTC) are binding. No confirmation of cover.

What we can learn

Twint has no «receive money» function via a link; after unauthorised account access, also check for purchases on invoice or credit in your own name.

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Sources

Similar cases