Twint fraud on Ricardo or Tutti: an alleged buyer emptied my account.

Covered: misuse after theft or robbery of the card or device and identity theft with card data, up to CHF 5'000 per year. Excluded: skimming and e-banking; secondary to the bank (only after written refusal). The product page advertises «phishing», but GTC section 2.1.1 does not expressly name phishing.

Deductible: none

Banking protection for unauthorised payments; authorised payments only after e-mail or SMS phishing up to CHF 1'000. Whether a classified ad chat falls under this is open.

T&C (TWINT misuse / TWINT fraud with classified ads): Raiffeisen TWINT: confirmed payments are irrevocable (section 7.1); P2P payments only go to the mobile number entered (section 7.3). The bank excludes any warranty and liability, including for unauthorised access to the device and for breaches of the duties of care. There is no rule on covering losses. Report misuse immediately, written dispute no later than 30 days from the account statement or credit card invoice, criminal complaint at the bank’s request.

Online account protection: loss through unlawful access to a Swiss postal/bank account, card or mobile device after theft of access data. Only the part that the insured person has to bear themselves; no protection as long as the bank has not refused in writing to cover the loss. Immediate blocking and a police report required.

T&C (TWINT misuse / TWINT fraud with classified ads): actions that a third party carries out without authorisation with a customer’s TWINT app are attributed to the customer (section 1.7). TWINT AG is not liable for unauthorised access, breaches of duty or actions by third parties, except in the case of its own gross negligence or intent; it then compensates at most CHF 3'000 per loss event (section 1.8). Obligations: keep the code secret, lock the device, no jailbreak, check the recipient before every payment, police report in the case of criminal offences. TWINT advises those affected to call their bank immediately.

Depending on the card CHF 5'000 to 20'000 per event. Only transactions without the consent or approval of the insured person; payments approved by the person themselves (phishing with approval) are not covered. Secondary: only the loss the person has to bear themselves, and only after written refusal by the bank. No deductible (product page).

Deductible: none

T&C (TWINT misuse / TWINT fraud with classified ads): ZKB TWINT: payments made via TWINT are binding and can neither be revoked nor cancelled. The bank is not liable for goods and services paid for; claims are to be made against the merchant. Dispute no later than 30 days after execution, after which all claims lapse (section 6.4). The customer bears the consequences of misuse via biometric login (section 16).

Account protection: financial losses through misuse of accounts (CH, FL, border area 50 km) and cards by third parties, including online banking, card numbers on the internet, cash withdrawals; plus blocking and replacement fees. Only to the extent that the bank has refused in writing. Not: caused by gross negligence, reporting/review deadline missed, mass attack on the financial institution, avoidable through updates. Police report mandatory.

Deductible: none

Online accounts & credit cards module: monitoring, legal protection (AXA-ARAG) up to CHF 20'000 and, after unsuccessful legal action, compensation of the loss up to CHF 20'000, subsidiary to the card issuer/bank. Deductible CHF 50–5'000. Gross negligence leads to a reduction. Not: voluntarily made payments (romance scam, grandparent scam), crypto.

Deductible: CHF 50

Misuse of credit, debit, customer or SIM cards and misuse of data in private financial and online transactions (online and mobile banking): legal costs against perpetrators and compensation of the loss up to CHF 20'000 per event. Subsidiary: first the bank or third parties; cash, e-money and crypto excluded.

Only card data for payments on the internet; TWINT is not named; negligent conduct is excluded.

Deductible: CHF 50

The only product found that expressly names the dispute with the bank: legal protection (Dextra) in disputes with a bank/credit institution after phishing, pharming, skimming and in the event of unlawful card or contactless payment (Twint, Revolut, PayPal, Apple Pay); no waiting period. In addition, the insurance reimburses fraudulent payments up to CHF 10'000 per calendar year if the intervention was unsuccessful (waiting period 7 days); a written refusal from the bank is required. Limit = legal costs CHF 300'000.

The definition covers cashless payments with mobile phones (up to CHF 5'000, subsidiary); whether activation on someone else’s device falls under this is open.

Disputes and financial losses when third parties obtain card, Twint/PayPal or online account data without authorisation. First legal protection (Protekta), then compensation of the remaining loss up to CHF 20'000; subsidiary to the bank and third parties, at most 3 events per year. Not for a physically stolen card, crypto, investment transactions, grandparent scam, love scam, fake police officer.

Misuse of data in private financial and online transactions (online/mobile banking) and misuse by third parties of cards issued in Switzerland: compensation up to CHF 5'000 per event including blocking and replacement costs; subsidiary to the card issuer and bank. The gross negligence protection does not apply to cyber.

Deductible: none

Misuse via the internet is excluded; TWINT is not named.

Financial losses through misuse by third parties of private accounts, custody accounts, credit balances (CH/FL) and credit cards after card, access or identification data was obtained without authorisation, expressly including phishing of e-banking and mobile payment access data and skimming. Only to the extent that the bank has refused in writing. Not: PIN written down, reporting obligation breached, review deadline missed. In addition, extra costs in the event of misuse of the mobile phone (901.5) and blocking/replacement costs for cards (901.6).

Deductible: none

Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Covered is claiming damages in the event of credit card misuse on the internet (against the party causing the loss). Whether a dispute with the bank or card issuer about the chargeback counts as a «contract for private use» (B2.15) is not expressly regulated; financial transactions are excluded (A7 let. h). Limit = sum insured according to the policy (example on the product page CHF 300'000, max. CHF 1 million per year). No waiting period.

Only legal costs (lawyer, court, expert opinions), not the lost amount itself. According to the product page, the basic private legal protection already helps if the merchant and the credit card issuer ignore a complaint about an unauthorised charge (consumer law, Art. A3 let. a). This covers the dispute with the card issuer; e-banking/Twint not expressly mentioned. Limit = Europe CHF 750'000 (world CHF 150'000). Waiting period 90 days; does not apply to contracts concluded after the policy start.

Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Legal dispute as a victim of credit card misuse, phishing, hacking, skimming; no waiting period. Opposing party not restricted; a dispute with the bank or card issuer is not expressly mentioned. In addition: if legal assistance is unsuccessful after 180 days, the financial loss from unauthorised purchases/sales by third parties is compensated up to CHF 1'000. Limit = legal costs CHF 50'000.

Deductible: none

Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Legal dispute as a victim of credit card misuse, phishing, hacking, skimming; no waiting period. Opposing party not restricted; a dispute with the bank or card issuer is not expressly mentioned. In addition: if legal assistance is unsuccessful after 180 days, the financial loss from unauthorised purchases/sales by third parties is compensated up to CHF 1'000. Limit = legal costs CHF 75'000.

Deductible: none

Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Area of law internet law: claim for damages and criminal complaint in the event of credit card misuse (skimming) and phishing/hacking. Whether a dispute with the bank/card issuer about reimbursement falls under contract law (section 21) is not expressly regulated. Limit = Private L CHF 300'000 (XL CHF 1.3 million). Waiting period 60 days (XL 30 days).

Deductible: none

Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Victim of phishing/hacking and credit card misuse (only if committed via the internet). Low sum insured CHF 5'000 (Premium CHF 20'000), waiting period 1 month. If legal assistance is unsuccessful after 60 days, Orion may compensate the proven loss up to CHF 1'000 (Premium CHF 3'000), once per year, subsidiary to household contents insurance. Dispute with the bank not expressly mentioned.

Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Covered is the assertion of damages claims in the event of misuse of a credit/debit card and card data (against the perpetrator). Contractual disputes arising from the use of the credit/debit card (e.g. with the card issuer) are exempted from the finance exclusion (Art. E1 let. g). A dispute with the bank/payment service about e-banking or Twint, on the other hand, falls under the exclusion «banking, financial and payment services». Only Comfort package; limit = sum insured according to the brochure CHF 20'000, waiting period 3 months.

Deductible: none

Only legal protection (AXA-ARAG) up to CHF 20'000, also in disputes with Swiss credit card companies after card misuse; no compensation of the lost money. Not: voluntarily made payments (romance scam, grandparent scam), crypto.

Deductible: none

In the event of misuse of bank, postal account or card data on the internet, TAS pays the proven financial loss up to CHF 5'000 (subsidiary: only to the extent that the bank, an insurer or third parties are not obliged to pay). For irregularities with card issuers, PayPal, Twint, Apple Pay also up to CHF 5'000, deductible CHF 150. Important: for these cases there is only legal advice by telephone, no lawyer for a dispute with the bank (section 13.2). Misuse after theft/loss of the physical card not covered. Limit = compensation.

Deductible: CHF 150

Legal costs for credit card misuse via the internet and skimming (no waiting period) as well as disputes with credit card institutions and payment services (PayPal, Twint, Apple Pay) for online payments (waiting period 3 months). If legal assistance is unsuccessful after 2 months, compensation of the financial loss up to CHF 5'000 (card/skimming) or CHF 1'000 (payment processing). External lawyer’s fees only from an amount in dispute of CHF 2'000. Card misuse after theft not covered.