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Malware: Online shop, international 2024

Shortly before Christmas 2024, the company Sansec discovered a script in the ESA shop that showed a fake payment page at checkout and captured card data.

  • Incident · 12.2024 · Europe (ESA online shop, operated by a third-party provider), international
  • Evidence: confirmed by an authority
  • Malware
  • Data breach
  • Attack via a supplier

As of

On this page
  1. What happened
  2. Who would have paid?
  3. Lessons
  4. Sources
  5. Similar cases

What happened

The data went to a domain with an almost identical name ending in .pics. ESA took the shop offline temporarily and stressed that it was operated by a third-party provider.

Affected
Official online shop of the European Space Agency ESA
Industry
Online shop
Loss
no reliable figure
Business interruption
unknown
Ransom demanded / paid
no / no
Data affected
true
Bankruptcy
no
Entry point
Script injected into the shop that displayed a fake Stripe payment page (skimmer on a lookalike domain)

What would cyber insurance have paid?

That depends on the terms. Whether those affected were insured: unknown.

  • Card industry penalties

    Contractual penalties under PCI DSS for card payments

    Mostly covered 4 of 9 business products cover it fully, as an add-on or with limits.

  • Inform affected people

    Letters, call centre, credit monitoring

    Mostly covered 6 of 9 business products cover it fully, as an add-on or with limits.

  • Third-party claims after a data breach

    Liability for data protection and network security breaches

    Mostly covered 7 of 9 business products cover it fully, as an add-on or with limits.

  • Reputational damage

    Loss of income because customers stay away after the incident

    Mostly no information 1 of 9 business products cover it fully, as an add-on or with limits.

Overview based on public policy terms, as of 06.11.2026. Only your policy and its general terms and conditions (GTC) are binding. No confirmation of cover.

What we can learn

Online shops must keep their shop software up to date and monitor payment pages for third-party scripts, otherwise they are liable for stolen card data.

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Sources

Similar cases