I only noticed a charge after two months. Am I still entitled to anything?
not covered After the deadline, usually not
Probably not. Almost all card conditions require a dispute within 30 days (Raiffeisen debit card 45 days); after that, the statement is deemed approved.
Full answer
Insurers also exclude losses that arose only because a review deadline was missed (Zurich, Allianz, Swisscard Cyber Security). Report it immediately anyway: a goodwill gesture is possible, and the Swiss Banking Ombudsman can mediate.
Also asked as: «Reporting deadline missed» · «Old credit card statement not checked»
As of
On this page
What to do now
Dispute the charge in writing immediately anyway.
Have the card blocked.
If refused, contact the Swiss Banking Ombudsman.
Check your statements monthly in future.
Sources (2)
Raiffeisen Schweiz Genossenschaft / Raiffeisenbanken: Bedingungen für die Benützung der Raiffeisen Debitkarten, Version 1.2 – Januar 2026, Ziff. 12 · Open document (opens in a new window)
«spätestens aber 45 Kalendertage nach Erhalt des monatlichen Kontoauszugs»
Schweizerischer Bankenombudsman: Jahresbericht 2023, 2023 (publiziert Mai 2024), S. 17, Fall 2023/11 · Open document (opens in a new window)
«Trotzdem war die Bank bereit, dem Kunden den Betrag für die beanstandete Transaktion aus Kulanz zu erstatten.»
Who pays?
-
First
Card issuer or bank under its T&C
unauthorised charge, duties of care complied with, reported in time
-
Then
Cyber or household contents add-on insurance, on a secondary basis
usually only after the bank’s written refusal
-
Then
Legal protection insurance
only lawyer and proceedings, e.g. against the perpetrator or in a dispute with the bank
Nobody pays
those affected bear the loss themselves
47 answers on the shelf
Each jar is a condition we have read.
- covered5
- limited2
- not covered21
- unclear15
- no information4
Bank or card issuer (22)
-
Cembra
Cembra CyberProtect
unclear up to CHF 5'000
Condition and source
The conditions do not expressly regulate a missed reporting deadline; the insurer pays on a secondary basis and may reduce benefits if obligations were breached.
Deductible: none
Cembra Money Bank AG / ERV (Helvetia): Cembra CyberProtect – Kundeninformation und Allgemeine Versicherungsbedingungen (AVB), Ausgabe 07/2024, AVB Ziff. 2.1.3 Ausschlüsse · Open document (opens in a new window)
«Skimming; • Schäden im Zusammenhang mit E-Banking;»
-
Cembra
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card stolen/lost): Cembra covers losses from misuse by third parties or through counterfeiting if the holder complied with the duties of care under section 3 and is not at fault. Anyone who breaches their obligations is liable without limit until the card is blocked. Conditions: keep the PIN secret and do not record it, not even in encrypted form, report loss immediately, criminal complaint with copy, written dispute no later than 30 days from the monthly invoice, form within 10 days.
Cembra Money Bank AG: Allgemeine Geschäftsbedingungen für die Kreditkarten von Cembra, V1/03.2025, Ziff. 4.1 (Pflichten Ziff. 3.3, 3.4, 3.7; Ziff. 4.2) · Open document (opens in a new window)
«Wenn der Inhaber die Sorgfaltspflichten gemäss Ziffer 3 eingehalten hat und ihn auch sonst kein Verschulden trifft, übernimmt die Herausgeberin Schäden»
-
Cembra
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card data hacked/copied (card-not-present, skimming)): Stolen or copied card data must be reported immediately (section 3.3); section 4.1 then applies. However, Cembra rejects any liability for transactions after unlawful access to the holder’s device and for losses caused by spying out data or careless handling of means of authentication. Where 3-D Secure is offered, it must be used (section 3.9).
Cembra Money Bank AG: Allgemeine Geschäftsbedingungen für die Kreditkarten von Cembra, V1/03.2025, Ziff. 4.6 · Open document (opens in a new window)
«Die Herausgeberin lehnt jegliche Haftung für Transaktionen ab, welche aus einem unrechtmässigen Zugriff auf das Endgerät des Inhabers oder dessen Verwendung resultieren.»
-
Cornèrcard
Cyber insurance for Visa, Mastercard and Diners Club cards of Cornèr Bank (individual/family cover)
unclear up to CHF 20'000
Condition and source
The conditions do not expressly regulate a missed reporting deadline; the insurer pays on a secondary basis and may reduce benefits if obligations were breached.
AWP P&C S.A. (Allianz) / Cornèr Banca SA: Cyber-Versicherung für die Visa, Mastercard und Diners Club Karten der Cornèr Bank AG – Versicherungsbedingungen – Allianz, Ausgabe 06.2026, II C Banking-Schutz, Ziff. 3.4 · Open document (opens in a new window)
«sofern das Finanzinstitut/der Bankkartenherausgeber für diesen Vorfall keinerlei Erstattung leistet»
-
Cornèrcard
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card stolen/lost): The bank only covers losses from misuse by third parties (including counterfeiting) if the holder proves that they complied with the T&C in all respects, in particular the duties of care, and is not at fault. Excluded: transactions with PIN, mTAN or 3-D Secure, misuse by persons close to the holder, insured losses. Conditions: never write down PIN and card data or disclose them to anyone, do not keep the PIN with the card, report loss immediately, police report, dispute immediately and in writing within 30 days of the monthly statement, loss form within 10 days.
Cornèr Bank AG: Allgemeine Geschäftsbedingungen für die Classic, Gold und Platinum Karten Visa, Mastercard und Diners Club der Cornèr Bank AG, Ausgabe 01.2025, Ziff. 7 (Pflichten Ziff. 6 c–e) · Open document (opens in a new window)
«übernimmt die Bank Schäden, die dem Haupt- oder Begleitkarteninhaber aus missbräuchlicher Verwendung der Karte durch Dritte entstehen.»
-
Cornèrcard
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card data hacked/copied (card-not-present, skimming)): The risk of misuse lies in principle with the cardholder (authentication, section 5). Coverage only under the conditions of section 7 and only if merely card data without an additional means of authentication was used. Expressly excluded are losses through manipulation of mobile phones and SIM cards (section 7 g) and through electronic means of communication.
Cornèr Bank AG: Allgemeine Geschäftsbedingungen für die Classic, Gold und Platinum Karten Visa, Mastercard und Diners Club der Cornèr Bank AG, Ausgabe 01.2025, Ziff. 5 Legitimation · Open document (opens in a new window)
«Die Risiken aus der missbräuchlichen Verwendung der Karte liegen somit grundsätzlich beim Haupt- und Begleitkarteninhaber.»
-
Migros Bank
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card stolen/lost): Migros Bank covers losses from misuse by third parties (including counterfeiting) without deductible if the terms of use were complied with in all respects and there is no fault. Persons close to the holder are not considered third parties; in the event of a breach of duty, the holder is liable without limit until the card is blocked. Conditions: report without delay, written dispute no later than 30 days from the monthly invoice, form within 10 days, criminal complaint with copy.
Deductible: none
Migros Bank AG: Bedingungen für die Nutzung von Kreditkarten für Privatpersonen der Migros Bank AG, Version 01/2026, Ziff. 4.1 und 4.2 (Frist Ziff. 3.5) · Open document (opens in a new window)
«übernimmt die Migros Bank AG Schäden, die der hauptkarteninhabenden Person aus missbräuchlicher Verwendung der Karte durch Dritte entstehen (ohne Selbstbehalt für die hauptkarteninhabende Person).»
-
Migros Bank
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card data hacked/copied (card-not-present, skimming)): Even for transactions with PIN or 3-D Secure, Migros Bank covers the charges if it is proven that third parties unlawfully interfered with networks, telecom facilities or the customer’s infrastructure (e.g. malware on the device). Requirement: dispute in time and duties of care complied with. This clause is more customer-friendly than with most other issuers examined.
Deductible: none
Migros Bank AG: Bedingungen für die Nutzung von Kreditkarten für Privatpersonen der Migros Bank AG, Version 01/2026, Ziff. 4.5 · Open document (opens in a new window)
«Bei nachweislich rechtswidrigen Eingriffen von Dritten in die Einrichtungen von Netzwerk- und/ oder Telekommunikationsbetreibern oder in die von der inhabenden Person genutzten Infrastruktur»
-
PostFinance
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card stolen/lost): PostFinance Card (debit): PostFinance covers losses from misuse by third parties if the customer proves that the T&C and conditions of participation were complied with and she is not at fault. Persons close to the customer are not considered third parties; insured losses and consequential losses are excluded. Conditions: block the card immediately, police report in the case of criminal offences, use 3-D Secure where offered; loss form within 10 days. There is no dispute deadline in days for the debit card; the T&C require a dispute «immediately».
PostFinance AG: Teilnahmebedingungen physische und digitale Karten von PostFinance, Version August 2024, Ziff. 11 Haftung (Sorgfalt Ziff. 4 j) · Open document (opens in a new window)
«PostFinance übernimmt Schäden, die der Kund:in aus missbräuchlicher Verwendung der Karte durch Dritte entstehen, sofern sie nachweisen kann, dass sie»
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PostFinance
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card data hacked/copied (card-not-present, skimming)): PostFinance credit cards: the risk lies in principle with the customer. If no means of identification or security element was used, PostFinance covers the loss, provided the customer has complied with all conditions and is not at fault. Dispute within 30 days of the invoice, form within 10 days. Compensation may be limited or excluded, for example in the event of lack of cooperation or repeated cases.
PostFinance AG: Teilnahmebedingungen PostFinance-Kredit- und -Prepaidkarten, Version August 2024, Ziff. 6 c (Frist Ziff. 4 d) · Open document (opens in a new window)
«In allen übrigen Fällen übernimmt PostFinance Schäden aus missbräuchlicher Verwendung der Karte durch Dritte»
-
Raiffeisen
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card stolen/lost): Credit card: the bank covers losses from misuse by third parties not close to the holder if the duties of care (section 8) were complied with and there is no fault. Not covered are losses in the event of a breach of duty until the card is blocked, transactions with one of the methods named in section 6 (PIN, 3-D Secure, mobile payment), insured losses and consequential losses. Report misuse immediately by telephone, written dispute no later than 30 days from the monthly invoice, form within 10 days.
Raiffeisen Schweiz Genossenschaft / Raiffeisenbanken: Bedingungen für die Benützung der Raiffeisen Kreditkarten (Kredit- und Prepaid-Karten für Privatpersonen), Ausgabe 2026 (PDF erstellt 30.10.2025), Ziff. 10 Verantwortlichkeit und Haftung (Frist Ziff. 8) · Open document (opens in a new window)
«übernimmt die Bank Schäden, welche aus missbräuchlicher Verwendung der Karte durch nicht nahestehende Dritte entstehen.»
-
Raiffeisen
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card stolen/lost (debit card)): Debit card (Debit Mastercard, Visa Debit): same liability logic as for the credit card (section 13), but a longer reporting deadline: report discrepancies no later than 45 calendar days after receipt of the account statement, otherwise it is deemed approved; form within 10 calendar days.
Raiffeisen Schweiz Genossenschaft / Raiffeisenbanken: Bedingungen für die Benützung der Raiffeisen Debitkarten, Version 1.2 – Januar 2026, Ziff. 12 und 13 · Open document (opens in a new window)
«spätestens aber 45 Kalendertage nach Erhalt des monatlichen Kontoauszugs, resp. der monatlichen Prüfung, ansonsten gilt der Kontoauszug als genehmigt.»
-
Raiffeisen
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card data hacked/copied (card-not-present, skimming)): Data theft and counterfeiting by third parties not close to the cardholder are expressly covered, provided no obligation was breached and the payment was not approved with PIN, 3-D Secure or mobile payment. For mobile payment losses, the conditions of the third-party provider must also have been complied with.
Raiffeisen Schweiz Genossenschaft / Raiffeisenbanken: Bedingungen für die Benützung der Raiffeisen Kreditkarten (Kredit- und Prepaid-Karten für Privatpersonen), Ausgabe 2026, Ziff. 10 · Open document (opens in a new window)
«Dies sind beispielsweise Schäden aufgrund von Fälschungen oder Verfälschungen der Karte oder Datendiebstahl durch nicht nahestehende Dritte.»
-
Swisscard
Cyber Security-Versicherung (optional for the Swisscard credit/charge card)
not covered up to CHF 20'000
Condition and source
No protection if the reporting obligation was breached or the review deadline for unauthorised payments was missed.
Swisscard AECS GmbH / AWP P&C S.A.: Versicherungsbedingungen der Cyber Security-Versicherung zu den Charge- und Kreditkarten der Swisscard AECS GmbH, gültig ab Januar 2024, IV. BVB C, Ziff. 3.2 · Open document (opens in a new window)
«sie den Zeitraum zur Prüfung und Feststellung einer nicht autorisierten Zahlung ungenutzt hat verstreichen lassen.»
-
Swisscard
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card stolen/lost): Swisscard only covers charges from misuse by third parties if the customer has breached neither the T&C nor the duties of care and is not at fault. Excluded as soon as the transaction was made with PIN, mTAN or 3-D Secure (section 11.4 a), and in the event of misuse by persons close to the cardholder. Conditions: keep the PIN separately and do not write it down, block the card immediately, police report if misuse is suspected, written loss report within 30 days of the invoice date, form within 10 days. Claims must be assigned to Swisscard.
Swisscard AECS GmbH: Allgemeine Geschäftsbedingungen für Kreditkarten der Swisscard AECS GmbH im Bereich Privatkunden, 01/2021, Ziff. 11.3 (Fristen: Ziff. 10.1 Bst. d und f) · Open document (opens in a new window)
«Vorbehältlich Ziff. 11.4 übernimmt Swisscard Belastungen aus missbräuchlicher Verwendung der Karte durch Dritte, sofern dieser Kartenmissbrauch nicht durch eine Verletzung dieser AGB»
-
Swisscard
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card data hacked/copied (card-not-present, skimming)): Swisscard covers pure card data transactions without an additional means of authentication under section 11.3 if the customer has fulfilled all obligations (among others, protecting the device with a lock, an up-to-date operating system and antivirus, section 10.1 k). The 3-D Secure conditions additionally require that the misuse is proven. Skimming with PIN entry falls under the exclusion in section 11.4 a.
Swisscard AECS GmbH: Besondere Bedingungen der Swisscard AECS GmbH für die Benutzung von 3-D Secure, Version 05/2024, Ziff. 4.5 · Open document (opens in a new window)
«übernimmt die Herausgeberin Belastungen aus nachgewiesener missbräuchlicher Verwendung der Karte durch Dritte»
-
UBS
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card stolen/lost): Debit card: UBS covers losses from misuse by third parties (including counterfeiting) if the cardholder proves that they complied with the conditions in all respects and are not at fault. Persons close to the cardholder are not considered third parties; insured losses are excluded. Conditions: do not keep the PIN with the card and do not store it, report immediately, police report, dispute within 30 days of receipt of the account statement, form within 10 days.
UBS Switzerland AG: Vertragliche Grundlagen für private Kunden – Bedingungen für die Nutzung der UBS Debitkarten, Debitkarten-Bedingungen Ausgabe September 2024 (Sammeldokument gedruckt September 2026), Debitkarten Ziff. 8 (Pflichten Ziff. 7), PDF-S. 19 · Open document (opens in a new window)
«übernimmt UBS Schäden, die dem Kontoinhaber aus missbräuchlicher Verwendung der UBS Debitkarte durch Dritte entstanden sind.»
-
UBS
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card data hacked/copied (card-not-present, skimming)): Credit card: the risk lies in principle with the cardholder. If no means of access was used, UBS covers the loss if disputed in time (immediately, no later than 30 days from the statement date), provided all T&C provisions were complied with and there is no fault.
UBS Switzerland AG: Vertragliche Grundlagen für private Kunden – Allgemeine Geschäftsbedingungen für die Benützung der UBS Kreditkarten, Kreditkarten-AGB Ausgabe September 2024, Kreditkarten Ziff. 8.2 (Frist Ziff. 7.4), PDF-S. 23 · Open document (opens in a new window)
«In allen übrigen Fällen übernimmt UBS bei rechtzeitiger Beanstandung (Ziffer 7.4) Schäden aus missbräuchlicher Verwendung der Karte durch Dritte»
-
Viseca
Online account protection and online legal protection (included in the credit card)
unclear up to CHF 20'000
Condition and source
The conditions do not expressly regulate a missed reporting deadline; the insurer pays on a secondary basis and may reduce benefits if obligations were breached.
Deductible: none
Viseca Card Services SA / Allianz: Kundeninformation und Versicherungsbedingungen für Karten der Viseca Card Services SA – Privatkarten, gültig ab 01.06.2025, Online-Kontoschutz, Ziff. 2.1 · Open document (opens in a new window)
«Die finanziellen Transaktionen wurden ohne Einverständnis beziehungsweise Freigabe der versicherten Person durchgeführt.»
-
Viseca
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card stolen/lost): Viseca covers losses from proven misuse by third parties not close to the cardholder in full. Not covered are losses where duties of care and notification were breached (the customer then bears the loss without limit until the card is blocked), transactions with PIN, 3-D Secure, SMS code or biometrics, and insured losses. Conditions: keep the card separate from the PIN, never write down the PIN, block immediately (24h service or app), police report with copy, dispute no later than 30 days after the statement date, form within 10 days.
Deductible: none
Viseca Card Services SA: Allgemeine Geschäftsbedingungen für Zahlkarten der Viseca Card Services SA (Private), Version Januar 2026, Ziff. 1.6.2 (Pflichten Ziff. 1.7.1 und 1.7.2) · Open document (opens in a new window)
«Wir übernehmen Schäden in voller Höhe, die Ihnen aus nachweislich missbräuchlicher Verwendung der Karte bzw. Authentifizierung durch nicht nahestehende Dritte entstehen.»
-
Viseca
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card data hacked/copied (card-not-present, skimming)): Expressly covered are counterfeits and data theft by third parties not close to the cardholder, provided the payment was not authenticated with PIN, 3-D Secure or SMS code and the customer has fulfilled their obligations (among others, protecting devices with antivirus and updates, not disclosing card data).
Deductible: none
Viseca Card Services SA: Allgemeine Geschäftsbedingungen für Zahlkarten der Viseca Card Services SA (Private), Version Januar 2026, Ziff. 1.6.2 · Open document (opens in a new window)
«Dies umfasst beispielsweise Schäden aufgrund von Fälschungen oder Verfälschungen der Karte oder Datendiebstahl durch nicht nahestehende Dritte.»
-
ZKB
Card or account terms and conditions
not covered
Condition and source
After the dispute deadline has expired, the charge is deemed approved. T&C (unauthorised payment, card stolen/lost): ZKB Visa Debit: the bank covers losses from misuse by third parties (including counterfeiting) if the provisions were complied with in all respects, there is no fault and the dispute was made in time. Anyone who disputes too late (later than 30 days after the account statement, form within 10 days) loses any claim. If neither the bank nor the customer breached their obligations, the loss is borne by the party in whose sphere of influence the misuse occurred. ZKB credit cards are issued by Viseca; the Viseca T&C apply to them.
Zürcher Kantonalbank: Bestimmungen zur ZKB Visa Debit Card, Ausgabe Juni 2026, Ziff. 12 Schadenübernahme · Open document (opens in a new window)
«Bei verspäteter Einreichung von Beanstandungen hat die kartenberechtigte Person weder einen Anspruch auf Bearbeitung der Beanstandungen noch auf eine Schadensübernahme durch die Bank.»
Insurance (11)
-
Allianz Suisse
Online- und Kaufschutzbrief (cyber protection)
not covered up to CHF 20'000
Condition and source
Excluded if you let the period for checking an unauthorised payment pass unused.
Deductible: none
Allianz Suisse Versicherungs-Gesellschaft AG / CAP Rechtsschutz: Allgemeine Bedingungen (AB) für die Kombi-Haushaltversicherung (B3 Online- und Kaufschutzbrief), Ausgabe 03.2025, Ziff. B3.5.6 lit. b, PDF-S. 10 · Open document (opens in a new window)
«einer nicht autorisierten Zahlung ungenutzt hat verstreichen lassen»
-
AXA
Cyberversicherung Plus (modules: online accounts & credit cards, online bullying & copyright, online shopping, data recovery/virus removal/IT assistance)
unclear up to CHF 20'000
Condition and source
The cover supplements the part for which you are liable under the issuer’s T&C; whether a loss you bear yourself because of a missed deadline falls under this is open; breaches of obligations lead to a reduction.
Deductible: CHF 50
AXA Versicherungen AG / AXA-ARAG Rechtsschutz AG: Allgemeine Vertragsbedingungen (AVB) Haushaltversicherung (Privathaftpflicht, Hausrat, Cyber Plus, Zusatzversicherungen und Services), 16162DE, Ausgabe 10.2021, Ziff. G1.3, PDF-S. 27 · Open document (opens in a new window)
«Die Deckung gilt ergänzend (subsidiär) für den Teil des Schadens, für den die versicherten Personen gegenüber den Anbietern»
-
Baloise
BaloiseCombi Haushalt, security module Protection – Cyber (F2.1)
unclear up to CHF 20'000
Condition and source
The conditions do not expressly regulate a missed reporting deadline; the insurer pays on a secondary basis and may reduce benefits if obligations were breached.
Basler Versicherung AG (Baloise): BaloiseCombi Haushalt, Produktinformationen und Vertragsbedingungen (F2.1 Sicherheitsbaustein Protection – Cyber), Ausgabe 2025, F2.1.1, PDF-S. 48 · Open document (opens in a new window)
«Ersatz des Schadens aus dem Kartenmissbrauch»
-
Generali
Cyber insurance (part D of the household insurance)
unclear
Condition and source
The conditions do not expressly regulate a missed reporting deadline; the insurer pays on a secondary basis and may reduce benefits if obligations were breached.
Deductible: CHF 50
Generali Allgemeine Versicherungen AG / Fortuna Rechtsschutz-Versicherungs-Gesellschaft AG: Allgemeine Versicherungsbedingungen (AVB) Haushaltversicherung (Teil D Cyberversicherung; Rechtsschutz durch Fortuna), Ausgabe 2026, D2 lit. a, PDF-S. 27 · Open document (opens in a new window)
«dass Dritte die Daten Ihrer Kredit- oder Bezahlkarten für Zahlungen im Internet missbraucht haben»
-
Groupe Mutuel
CyberProtect (internet legal protection + assistance + compensation)
unclear up to CHF 300'000
Condition and source
The conditions do not expressly regulate a missed reporting deadline; the insurer pays on a secondary basis and may reduce benefits if obligations were breached.
Groupe Mutuel Versicherungen GMA AG (Rechtsschutz durch Dextra Rechtsschutz AG, Assistance durch Europ Assistance): Allgemeine Versicherungsbedingungen der Versicherung für Risiken und Rechtsstreitigkeiten im Internet CyberProtect, mit Anhang 1 (Katalog der versicherten Risiken und Leistungen), CYGA01-A5, Ausgabe 01.01.2022, Anhang 1 Ziff. 4, PDF-S. 10 · Open document (opens in a new window)
«Streitigkeiten einer versicherten Person mit einem Bank- oder Kreditinstitut aufgrund eines Diebstahls von Zugangsdaten, Identitätsmissbrauch im Internet (z. B. durch Phishing oder Pharming)»
-
Helvetia
Cyber add-on to the household contents insurance («Cyber: losses arising from the use of internet technologies»)
unclear up to CHF 5'000
Condition and source
The conditions do not expressly regulate a missed reporting deadline; the insurer pays on a secondary basis and may reduce benefits if obligations were breached.
Helvetia Schweizerische Versicherungsgesellschaft AG: AVB Helvetia Privatkundenversicherung, Hausrat und Privathaftpflicht, Ausgabe September 2025, O5, PDF-S. 10; Begriff «Online-Banking/Kreditkartenmissbrauch», PDF-S. 22 · Open document (opens in a new window)
«bei widerrechtlichen Abhebungen an manipulierten Geldausgabeautomaten»
-
Mobiliar
Cyberversicherung für Privatpersonen (module of the household and building insurance)
unclear up to CHF 20'000
Condition and source
Subsidiary: only what third parties would not have to cover is compensated; whether a missed deadline counts as a culpable breach of obligations is decided by the insurer.
Schweizerische Mobiliar Versicherungsgesellschaft AG / Protekta Rechtsschutz-Versicherung AG: Haushalt- und Gebäudeversicherung, Kundeninformationen und Allgemeine Bedingungen (Hausrat, Wertsachen, Privathaftpflicht, Gebäude, Haustiere, Cyberversicherung, Vertragsrechtsschutz), Ausgabe 04.2025, Art. C Ziff. 5.2, PDF-S. 43 · Open document (opens in a new window)
«Wir können bei schuldhafter Verletzung von Obliegenheiten die Entschädigung gänzlich verweigern oder in dem Ausmass herabsetzen»
-
Simpego
Household insurance Home (monetary assets: credit, debit and customer cards)
unclear up to CHF 10'000
Condition and source
The conditions do not expressly regulate a missed reporting deadline; the insurer pays on a secondary basis and may reduce benefits if obligations were breached.
Simpego Versicherungen AG: Simpego Haushaltversicherung Home, Allgemeine Versicherungsbedingungen (AVB), Ausgabe Dezember 2024, Geldwerte Ziff. 2, PDF-S. 6 · Open document (opens in a new window)
«Vermögensschäden bis CHF 10'000 infolge eines versicherten Ereignisses, wenn die vertraglichen Sorgfaltspflichten eingehalten wurden»
-
smile
smile.home, additional cover Cyber (H.4.5) and optional private legal protection (R)
unclear up to CHF 5'000
Condition and source
The conditions do not expressly regulate a missed reporting deadline; the insurer pays on a secondary basis and may reduce benefits if obligations were breached.
Deductible: none
smile.direct versicherungen (Helvetia) / Coop Rechtsschutz AG: AVB zur Haushaltversicherung smile.home (AVB HAU 2024.01), Risikoträger Helvetia; Privatrechtsschutz Coop Rechtsschutz, Ausgabe Januar 2024, H.4.5.3 lit. b, PDF-S. 32 · Open document (opens in a new window)
«(z. B. Kreditkartenherausgeber oder Bank) übernommen werden (Subsidiarität)»
-
Vaudoise
Home in One, additional cover for misuse of credit and debit cards (Art. F4)
unclear
Condition and source
The conditions do not expressly regulate a missed reporting deadline; the insurer pays on a secondary basis and may reduce benefits if obligations were breached.
Vaudoise Allgemeine Versicherungs-Gesellschaft AG: Allgemeine Bedingungen Home in One (Hausrat, Privathaftpflicht, Gebäude), Ausgabe 01.01.2023, Art. F4 Ausschlüsse, PDF-S. 32 · Open document (opens in a new window)
«Missbräuche per Internet.»
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Zurich
Cyber – Safe Shop & Pay
not covered up to CHF 50'000
Condition and source
Not insured are losses that you only bear because you let the period for checking an unauthorised payment pass unused.
Deductible: none
Zürich Versicherungs-Gesellschaft AG: Haushaltversicherung, Kundeninformation und Allgemeine Versicherungsbedingungen (AVB), Ausgabe 05/2026, Art. 901.4.1, PDF-S. 51 · Open document (opens in a new window)
«den Zeitraum zur Prüfung und Feststellung einer nicht autorisierten Zahlung ungenutzt hat verstreichen lassen»
Legal protection (7)
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AXA-ARAG
Private legal protection, «Wohnen & Alltag» module (includes online purchases, card/identity misuse, cyberbullying)
covered : only lawyer and proceedings, not the lost money
Condition and source
Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Covered is claiming damages in the event of credit card misuse on the internet (against the party causing the loss). Whether a dispute with the bank or card issuer about the chargeback counts as a «contract for private use» (B2.15) is not expressly regulated; financial transactions are excluded (A7 let. h). Limit = sum insured according to the policy (example on the product page CHF 300'000, max. CHF 1 million per year). No waiting period.
AXA-ARAG Rechtsschutz AG (AXA-Gruppe): Rechtsschutzversicherung Privatpersonen – Allgemeine Vertragsbedingungen (AVB), Module B bis H, Ausgabe 2021 (PDF erstellt 17.12.2024), Ziff. B2.16, PDF-S. 7 · Open document (opens in a new window)
«Einfordern Ihrer ausservertraglichen Schadenersatzansprüche – auch bei Kreditkarten- oder Identitätsmissbrauch im Internet»
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CAP
privaLex private legal protection with the Multi Risk add-on (Cyber Risk)
covered : only lawyer and proceedings, not the lost money up to CHF 750'000
Condition and source
Only legal costs (lawyer, court, expert opinions), not the lost amount itself. According to the product page, the basic private legal protection already helps if the merchant and the credit card issuer ignore a complaint about an unauthorised charge (consumer law, Art. A3 let. a). This covers the dispute with the card issuer; e-banking/Twint not expressly mentioned. Limit = Europe CHF 750'000 (world CHF 150'000). Waiting period 90 days; does not apply to contracts concluded after the policy start.
CAP Rechtsschutz-Versicherungsgesellschaft AG: Privatrechtsschutz privaLex, Abschnitt «Wo hilft der Privatrechtsschutz?», Fall «Kreditkarte» · Open document (opens in a new window)
«Ihre Kreditkarte ist mit Dingen belastet, die Sie nie bestellt haben. Der Verkäufer und die Kreditkartenherausgeberin ignorieren Ihre Reklamation.»
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Coop Rechtsschutz
Legal protection module: basic module «Private and health» (including internet legal protection)
covered : only lawyer and proceedings, not the lost money up to CHF 50'000
Condition and source
Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Legal dispute as a victim of credit card misuse, phishing, hacking, skimming; no waiting period. Opposing party not restricted; a dispute with the bank or card issuer is not expressly mentioned. In addition: if legal assistance is unsuccessful after 180 days, the financial loss from unauthorised purchases/sales by third parties is compensated up to CHF 1'000. Limit = legal costs CHF 50'000.
Deductible: none
Coop Rechtsschutz AG: Privatrechtsschutz – Rechtsschutz für Private, Allgemeine Versicherungsbedingungen (AVB) – Modul (AVBPM24), Ausgabe 2024 (PDF erstellt 07.04.2026), Modul P, Ziff. P8, PDF-S. 10 · Open document (opens in a new window)
«Rechtsstreitigkeiten als Opfer von Kreditkartenmissbrauch, Phishing, Hacking, Skimming»
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Coop Rechtsschutz
Legal protection package (private, employment, health, housing, traffic, including internet)
covered : only lawyer and proceedings, not the lost money up to CHF 75'000
Condition and source
Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Legal dispute as a victim of credit card misuse, phishing, hacking, skimming; no waiting period. Opposing party not restricted; a dispute with the bank or card issuer is not expressly mentioned. In addition: if legal assistance is unsuccessful after 180 days, the financial loss from unauthorised purchases/sales by third parties is compensated up to CHF 1'000. Limit = legal costs CHF 75'000.
Deductible: none
Coop Rechtsschutz AG: Privatrechtsschutz – Rechtsschutz für Private, Allgemeine Versicherungsbedingungen (AVB) – Paket (AVBPP24), Ausgabe 2024 (PDF erstellt 28.05.2026), Ziff. 16.14, PDF-S. 9 · Open document (opens in a new window)
«Rechtsstreitigkeiten als Opfer von Kreditkartenmissbrauch, Phishing, Hacking, Skimming»
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Dextra
Private legal protection Private L (package L, area of law «internet law»)
covered : only lawyer and proceedings, not the lost money up to CHF 300'000
Condition and source
Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Area of law internet law: claim for damages and criminal complaint in the event of credit card misuse (skimming) and phishing/hacking. Whether a dispute with the bank/card issuer about reimbursement falls under contract law (section 21) is not expressly regulated. Limit = Private L CHF 300'000 (XL CHF 1.3 million). Waiting period 60 days (XL 30 days).
Deductible: none
Dextra Rechtsschutz AG: AVB Allgemeine Versicherungsbedingungen Pakete für Privatpersonen – Privat- und Verkehrsrechtsschutz, Ausgabe Mai 2022, Art. D1 Ziff. 6 «Internetrecht», PDF-S. 5 · Open document (opens in a new window)
«Geltendmachung von Schadenersatzansprüchen sowie Unterstützung bei der Einreichung einer Strafanzeige bei Kreditkarten- (Skimming) oder Identitätsmissbrauch (Phishing, Hacking).»
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Orion
Private legal protection Standard (including internet and bullying legal protection)
limited : only lawyer and proceedings, not the lost money up to CHF 5'000
Condition and source
Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Victim of phishing/hacking and credit card misuse (only if committed via the internet). Low sum insured CHF 5'000 (Premium CHF 20'000), waiting period 1 month. If legal assistance is unsuccessful after 60 days, Orion may compensate the proven loss up to CHF 1'000 (Premium CHF 3'000), once per year, subsidiary to household contents insurance. Dispute with the bank not expressly mentioned.
Orion Rechtsschutz-Versicherungsgesellschaft AG: Privat- und Verkehrs-Rechtsschutzversicherung – Kundeninformation nach VVG und Allgemeine Versicherungsbedingungen (AVB), Ausgabe 01/2022 (Druck 4281-07/2022), Art. B1 Abs. 10 «Internet-Rechtsschutz», PDF-S. 10 · Open document (opens in a new window)
«Rechtsschutz als Opfer im Zusammenhang mit: 1. Phishing / Hacking; 2. Kreditkartenmissbrauch.»
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Protekta
Private legal protection, Comfort package (with «personality rights and internet legal protection»)
limited : only lawyer and proceedings, not the lost money up to CHF 20'000
Condition and source
Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Covered is the assertion of damages claims in the event of misuse of a credit/debit card and card data (against the perpetrator). Contractual disputes arising from the use of the credit/debit card (e.g. with the card issuer) are exempted from the finance exclusion (Art. E1 let. g). A dispute with the bank/payment service about e-banking or Twint, on the other hand, falls under the exclusion «banking, financial and payment services». Only Comfort package; limit = sum insured according to the brochure CHF 20'000, waiting period 3 months.
Deductible: none
Protekta Rechtsschutz-Versicherung AG (Mobiliar-Gruppe): Rechtsschutzversicherung für Privatpersonen – Kundeninformationen und Allgemeine Bedingungen (Privat-, Verkehrs-, Immobilien-Rechtsschutz), Ausgabe 08.2023, Art. B3 Ziff. 5 lit. c, PDF-S. 8 · Open document (opens in a new window)
«Geltendmachung von Schadenersatzansprüchen aus der missbräuchlichen Verwendung Ihrer Kredit- oder Debitkarte und deren Daten.»
Bundle (via a telecom provider or association) (3)
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Swisscom
Easy Cyber Insurance
unclear up to CHF 20'000
Condition and source
The conditions do not expressly regulate a missed reporting deadline; the insurer pays on a secondary basis and may reduce benefits if obligations were breached.
Deductible: none
Swisscom (Schweiz) AG / AXA-ARAG Rechtsschutz AG: Bestimmungen Easy Cyber Insurance (Kollektivversicherung, Versicherer AXA-ARAG), Ausgabe 09.2025, B.1.1, PDF-S. 1 · Open document (opens in a new window)
«Streitigkeiten aus Verträgen mit schweizerischen Kreditkartenunternehmen»
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TCS
TCS Cyber-Schutzbrief (legal protection Assista + compensation TAS + technology bolttech)
unclear up to CHF 5'000
Condition and source
The conditions do not expressly regulate a missed reporting deadline; the insurer pays on a secondary basis and may reduce benefits if obligations were breached.
Deductible: CHF 150
Touring Club Schweiz (TCS); Rechtsschutz: Assista Rechtsschutz AG; Entschädigung: TAS Versicherungen AG; Technik: bolttech Switzerland AG: TCS Cyber-Schutzbrief – Allgemeine Geschäftsbedingungen (inkl. Geschäftsbedingungen von bolttech), Produktversion 2025, Ausgabe 01.2025, Ziff. 12 lit. c (PDF-S. 6) und Ziff. 13.3 lit. a (PDF-S. 7) · Open document (opens in a new window)
«Unrechtmässige Aneignung der Bank-, Postkonto- oder Zahlungskartendaten (Debit- und Kreditkarten) des Begünstigten durch Dritte und deren anschliessende missbräuchliche Verwendung im Internet.»
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TCS
TCS Internet-Schutzbrief (product version 2017)
unclear up to CHF 300'000
Condition and source
The conditions do not expressly regulate a missed reporting deadline; the insurer pays on a secondary basis and may reduce benefits if obligations were breached.
Assista Rechtsschutz AG (Tochter des TCS): TCS Internet-Schutzbrief – Allgemeine Versicherungsbedingungen, Produktversion 2017, Ausgabe 09.2023, Ziff. 10 lit. i, PDF-S. 7 · Open document (opens in a new window)
«Zivilrechtliche Streitigkeiten des Versicherten bei Unregelmässigkeiten bei der Zahlungsabwicklung mit (abschliessende Aufzählung): Kreditkarteninstituten bei Online-Zahlungen; Betreibern von Mobile- und Online-Bezahlsystemen (Paypal, Twint, Apple Pay etc.).»
No information from 4 providers
- Cembra, Cembra ShoppingProtect: Not regulated in the conditions.
- Swisscard, Shopping-Versicherung (Classic, Premium, Exclusive) with the module «Safe online»: Not regulated in the conditions.
- Zurich, Cyber – Safe Surf: Not regulated in the conditions.
- Zurich, Cyber – Prevention (Zurich Cyber Security App, partner BOXX Insurance): Service without insurance cover; not mentioned on the product page.
Overview based on public policy terms, as of 06.11.2026. Only your policy and its general terms and conditions (GTC) are binding. No confirmation of cover.
Where it gets stuck
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Reporting deadline missed: a dispute is usually required within 30 days of the invoice or account statement (Raiffeisen debit card 45 days), otherwise the charge is deemed approved.
Where does it say so?
Bedingungen für die Benützung der Raiffeisen Debitkarten, Version 1.2 – Januar 2026, Ziff. 12
«spätestens aber 45 Kalendertage nach Erhalt des monatlichen Kontoauszugs»
Open document: Bedingungen für die Benützung der Raiffeisen Debitkarten (opens in a new window), retrieved 06.11.2026
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Insurance pays on a secondary basis: usually only after written refusal by the bank or card issuer.
Where does it say so?
Cyber-Versicherung für die Visa, Mastercard und Diners Club Karten der Cornèr Bank AG – Versicherungsbedingungen – Allianz, Ausgabe 06.2026, II C Banking-Schutz, Ziff. 1 (ebenso Swisscard Cyber Security C 3.4, Viseca Online-Kontoschutz Ziff. 5, Cembra CyberProtect Ziff. 1.3)
«die nicht durch die Erstattung ihrer Verluste durch das Finanzinstitut/den Bankkartenherausgeber auf subsidiärer Basis gedeckt sind.»
Open document: Cyber-Versicherung für die Visa, Mastercard und Diners Club Karten der Cornèr Bank AG – Versicherungsbedingungen – Allianz (opens in a new window), retrieved 06.11.2026