A fake Microsoft or IT support obtained remote access and debited money.

Covered: misuse after theft or robbery of the card or device and identity theft with card data, up to CHF 5'000 per year. Excluded: skimming and e-banking; secondary to the bank (only after written refusal). The product page advertises «phishing», but GTC section 2.1.1 does not expressly name phishing.

Deductible: none

T&C (unauthorised payment, card data hacked/copied (card-not-present, skimming)): Stolen or copied card data must be reported immediately (section 3.3); section 4.1 then applies. However, Cembra rejects any liability for transactions after unlawful access to the holder’s device and for losses caused by spying out data or careless handling of means of authentication. Where 3-D Secure is offered, it must be used (section 3.9).

Banking protection: unauthorised payments up to CHF 20'000 per year, authorised payments after phishing (e-mail) or smishing (SMS) up to CHF 1'000 per year. Only if the bank provides no reimbursement at all (or for its deductible). Obligations: up-to-date security system on the device (proof with logs), notification to Allianz within 3 days and no later than 30 days after the monthly statement, blocking within 24 hours after theft, police report, fraud report from the bank. Phone fraud, love scam and investment fraud are de facto excluded.

T&C (unauthorised payment, card data hacked/copied (card-not-present, skimming)): The risk of misuse lies in principle with the cardholder (authentication, section 5). Coverage only under the conditions of section 7 and only if merely card data without an additional means of authentication was used. Expressly excluded are losses through manipulation of mobile phones and SIM cards (section 7 g) and through electronic means of communication.

T&C (unauthorised payment, card data hacked/copied (card-not-present, skimming)): Even for transactions with PIN or 3-D Secure, Migros Bank covers the charges if it is proven that third parties unlawfully interfered with networks, telecom facilities or the customer’s infrastructure (e.g. malware on the device). Requirement: dispute in time and duties of care complied with. This clause is more customer-friendly than with most other issuers examined.

Deductible: none

T&C (e-banking takeover by third parties): authentication is checked automatically; anyone who uses the correct means of identification is deemed authorised, and all orders are deemed authorised by the customer (section 2). If the customer breaches duties of care (official app, up-to-date operating system, antivirus, not passing on devices), the bank rejects any liability (section 6). Liability for unlawful interference in telecom networks is excluded (section 7).

T&C (unauthorised payment, card data hacked/copied (card-not-present, skimming)): PostFinance credit cards: the risk lies in principle with the customer. If no means of identification or security element was used, PostFinance covers the loss, provided the customer has complied with all conditions and is not at fault. Dispute within 30 days of the invoice, form within 10 days. Compensation may be limited or excluded, for example in the event of lack of cooperation or repeated cases.

T&C (e-banking takeover by third parties): anyone who logs in with the means of identification is deemed authorised; the customer approves all actions carried out in this way (TNB digital section 2 b). The customer bears the loss resulting from breached duties of care. If nobody breached their obligations, the loss is borne by the party in whose sphere of influence the cause lay (T&C section 2). Obligations: keep codes secret, do not allow remote access, antivirus and updates, report immediately if suspicious, police report. The guarantee of up to CHF 100'000 announced in 2018 is not included in the current conditions of participation (version August 2024).

T&C (unauthorised payment, card data hacked/copied (card-not-present, skimming)): Data theft and counterfeiting by third parties not close to the cardholder are expressly covered, provided no obligation was breached and the payment was not approved with PIN, 3-D Secure or mobile payment. For mobile payment losses, the conditions of the third-party provider must also have been complied with.

Online account protection: loss through unlawful access to a Swiss postal/bank account, card or mobile device after theft of access data. Only the part that the insured person has to bear themselves; no protection as long as the bank has not refused in writing to cover the loss. Immediate blocking and a police report required.

T&C (unauthorised payment, card data hacked/copied (card-not-present, skimming)): Swisscard covers pure card data transactions without an additional means of authentication under section 11.3 if the customer has fulfilled all obligations (among others, protecting the device with a lock, an up-to-date operating system and antivirus, section 10.1 k). The 3-D Secure conditions additionally require that the misuse is proven. Skimming with PIN entry falls under the exclusion in section 11.4 a.

T&C (unauthorised payment, card data hacked/copied (card-not-present, skimming)): Credit card: the risk lies in principle with the cardholder. If no means of access was used, UBS covers the loss if disputed in time (immediately, no later than 30 days from the statement date), provided all T&C provisions were complied with and there is no fault.

T&C (e-banking takeover by third parties): anyone who logs in with the personal means of access is treated as authorised. The authentication agreement places manipulation of the customer’s device, misuse of means of access, breached duties of care and interference by third parties in data transmission at the customer’s end on the customer. UBS is only liable if it has breached the customary standard of care. Obligations: keep means of access separately and never pass them on, do not respond to e-mails or SMS asking for access data, keep the operating system and browser up to date.

Depending on the card CHF 5'000 to 20'000 per event. Only transactions without the consent or approval of the insured person; payments approved by the person themselves (phishing with approval) are not covered. Secondary: only the loss the person has to bear themselves, and only after written refusal by the bank. No deductible (product page).

Deductible: none

T&C (unauthorised payment, card data hacked/copied (card-not-present, skimming)): Expressly covered are counterfeits and data theft by third parties not close to the cardholder, provided the payment was not authenticated with PIN, 3-D Secure or SMS code and the customer has fulfilled their obligations (among others, protecting devices with antivirus and updates, not disclosing card data).

Deductible: none

T&C (e-banking takeover by third parties): the customer bears the loss if their means of authentication are misused (unlawful access, fraud) and they have breached their duties of care, e.g. responded to phishing e-mails, saved the password or neglected updates and antivirus (section 4). If neither the bank nor the user breached obligations, the loss is borne by the party in whose sphere of influence the misuse occurred. The device is outside the bank’s control (section 7.3).

Account protection: financial losses through misuse of accounts (CH, FL, border area 50 km) and cards by third parties, including online banking, card numbers on the internet, cash withdrawals; plus blocking and replacement fees. Only to the extent that the bank has refused in writing. Not: caused by gross negligence, reporting/review deadline missed, mass attack on the financial institution, avoidable through updates. Police report mandatory.

Deductible: none

Online accounts & credit cards module: monitoring, legal protection (AXA-ARAG) up to CHF 20'000 and, after unsuccessful legal action, compensation of the loss up to CHF 20'000, subsidiary to the card issuer/bank. Deductible CHF 50–5'000. Gross negligence leads to a reduction. Not: voluntarily made payments (romance scam, grandparent scam), crypto.

Deductible: CHF 50

Misuse of credit, debit, customer or SIM cards and misuse of data in private financial and online transactions (online and mobile banking): legal costs against perpetrators and compensation of the loss up to CHF 20'000 per event. Subsidiary: first the bank or third parties; cash, e-money and crypto excluded.

Only misuse of credit and payment card data for payments on the internet (cards from institutions in CH, FL, EU, UK, NO, IS). E-banking is expressly excluded, as are losses after negligent conduct by the insured person. Block cards immediately, police report. Sum insured according to the policy, deductible 10% (min. CHF 50).

Deductible: CHF 50

The only product found that expressly names the dispute with the bank: legal protection (Dextra) in disputes with a bank/credit institution after phishing, pharming, skimming and in the event of unlawful card or contactless payment (Twint, Revolut, PayPal, Apple Pay); no waiting period. In addition, the insurance reimburses fraudulent payments up to CHF 10'000 per calendar year if the intervention was unsuccessful (waiting period 7 days); a written refusal from the bank is required. Limit = legal costs CHF 300'000.

«Online banking/credit card misuse (phishing, hacking, skimming)» up to CHF 5'000. However, the definition only names credit cards with a payment function at manipulated ATMs, manipulated payment terminals and for mobile payment; whether pure online misuse or e-banking falls under this is unclear. Deductible according to the policy; subsidiary (O11).

Fake IT support is expressly exempted from the fraud exclusion: legal protection and compensation of financial losses up to CHF 20'000, subsidiary; data recovery separately.

Financial losses from cards up to CHF 10'000 only «as a result of an insured event» (e.g. theft of the card, if insured) and if the duties of care were complied with; only the part that the cardholder bears under the issuer’s T&C is compensated. Hacking or phishing without an insured event is not named.

Misuse of data in private financial and online transactions (online/mobile banking) and misuse by third parties of cards issued in Switzerland: compensation up to CHF 5'000 per event including blocking and replacement costs; subsidiary to the card issuer and bank. The gross negligence protection does not apply to cyber.

Deductible: none

Financial losses through misuse of credit/debit cards by third parties up to the agreed sum; subsidiary to the card issuer’s insurance. Excluded: misuse via the internet, card without signature, code kept with the card.

Financial losses through misuse by third parties of private accounts, custody accounts, credit balances (CH/FL) and credit cards after card, access or identification data was obtained without authorisation, expressly including phishing of e-banking and mobile payment access data and skimming. Only to the extent that the bank has refused in writing. Not: PIN written down, reporting obligation breached, review deadline missed. In addition, extra costs in the event of misuse of the mobile phone (901.5) and blocking/replacement costs for cards (901.6).

Deductible: none

Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Covered is claiming damages in the event of credit card misuse on the internet (against the party causing the loss). Whether a dispute with the bank or card issuer about the chargeback counts as a «contract for private use» (B2.15) is not expressly regulated; financial transactions are excluded (A7 let. h). Limit = sum insured according to the policy (example on the product page CHF 300'000, max. CHF 1 million per year). No waiting period.

Only legal costs (lawyer, court, expert opinions), not the lost amount itself. According to the product page, the basic private legal protection already helps if the merchant and the credit card issuer ignore a complaint about an unauthorised charge (consumer law, Art. A3 let. a). This covers the dispute with the card issuer; e-banking/Twint not expressly mentioned. Limit = Europe CHF 750'000 (world CHF 150'000). Waiting period 90 days; does not apply to contracts concluded after the policy start.

Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Legal dispute as a victim of credit card misuse, phishing, hacking, skimming; no waiting period. Opposing party not restricted; a dispute with the bank or card issuer is not expressly mentioned. In addition: if legal assistance is unsuccessful after 180 days, the financial loss from unauthorised purchases/sales by third parties is compensated up to CHF 1'000. Limit = legal costs CHF 50'000.

Deductible: none

Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Legal dispute as a victim of credit card misuse, phishing, hacking, skimming; no waiting period. Opposing party not restricted; a dispute with the bank or card issuer is not expressly mentioned. In addition: if legal assistance is unsuccessful after 180 days, the financial loss from unauthorised purchases/sales by third parties is compensated up to CHF 1'000. Limit = legal costs CHF 75'000.

Deductible: none

Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Area of law internet law: claim for damages and criminal complaint in the event of credit card misuse (skimming) and phishing/hacking. Whether a dispute with the bank/card issuer about reimbursement falls under contract law (section 21) is not expressly regulated. Limit = Private L CHF 300'000 (XL CHF 1.3 million). Waiting period 60 days (XL 30 days).

Deductible: none

Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Victim of phishing/hacking and credit card misuse (only if committed via the internet). Low sum insured CHF 5'000 (Premium CHF 20'000), waiting period 1 month. If legal assistance is unsuccessful after 60 days, Orion may compensate the proven loss up to CHF 1'000 (Premium CHF 3'000), once per year, subsidiary to household contents insurance. Dispute with the bank not expressly mentioned.

Only legal costs (lawyer, court, expert opinions), not the lost amount itself. Covered is the assertion of damages claims in the event of misuse of a credit/debit card and card data (against the perpetrator). Contractual disputes arising from the use of the credit/debit card (e.g. with the card issuer) are exempted from the finance exclusion (Art. E1 let. g). A dispute with the bank/payment service about e-banking or Twint, on the other hand, falls under the exclusion «banking, financial and payment services». Only Comfort package; limit = sum insured according to the brochure CHF 20'000, waiting period 3 months.

Deductible: none

Only legal protection (AXA-ARAG) up to CHF 20'000, also in disputes with Swiss credit card companies after card misuse; no compensation of the lost money. Not: voluntarily made payments (romance scam, grandparent scam), crypto.

Deductible: none

In the event of misuse of bank, postal account or card data on the internet, TAS pays the proven financial loss up to CHF 5'000 (subsidiary: only to the extent that the bank, an insurer or third parties are not obliged to pay). For irregularities with card issuers, PayPal, Twint, Apple Pay also up to CHF 5'000, deductible CHF 150. Important: for these cases there is only legal advice by telephone, no lawyer for a dispute with the bank (section 13.2). Misuse after theft/loss of the physical card not covered. Limit = compensation.

Deductible: CHF 150

Legal costs for credit card misuse via the internet and skimming (no waiting period) as well as disputes with credit card institutions and payment services (PayPal, Twint, Apple Pay) for online payments (waiting period 3 months). If legal assistance is unsuccessful after 2 months, compensation of the financial loss up to CHF 5'000 (card/skimming) or CHF 1'000 (payment processing). External lawyer’s fees only from an amount in dispute of CHF 2'000. Card misuse after theft not covered.